Note that the minimum age for purchasing nicotine pouches is 18 years old, this might vary due to your country regulations.
Shipping & Delivery
Directly after you confirmed your order, an confirmation e-mail will be sent to your registered e-mail address with all the details of your order. All orders placed on a business day before 2:00 pm will be processed and sent at the same business day. All orders will be shipped to the address you specify. Our carriers UPS Express Saver, DHL Express worldwide, Postnord Recommended First Class will deliver your order safe and quick.
The time of delivery depends on Postnord, DHL and UPS time of delivery and the postal service in the country where the goods are sent and the delivery time depends on your location and can vary from time to time. Sometimes a package can be delayed if it is held in customs for a while.
As soon as an order leaves our distribution center, we cannot be held accountable for any delays caused by custom authorities and/or other circumstances that are out of our control. Due to the nature of the product (smokeless nicotine pouches) we cannot accept any returns. This also applies if you should change your mind with regard to your order or if you ordered the wrong product.
It is our experience that most packages arrive at their destination within the time below.
Postnord Recommended First Class:
Europe: 2-5 business days.
USA: 3-7 business days and
Other countries 7-14 business days.
DHL Express Worldwide:
Europe: Next day delivery.
Other countries: 3-7 business days
UPS Express Saver:
Europe: Next day delivery.
Other countries: 4-7 business days.
Customs
Your delivery may be subject to import taxes, duties, and surcharges, which usually are charged once the shipment reaches your country. Any of these charges for customs clearance must be paid by you, snusi.net have no control over these charges and cannot predict what they may be. When ordering from snusi.net you are considered as the importer of the products and must comply with all regulations and laws applying to the import of smokeless nicotine products into the country where you will be receiving the product.
If you refuse your order due to local duties, or your local customs refuses your package due to local restrictions, there is unfortunately nothing we can do. We do not reship, or refund refused orders since this is out of our control. The same applies if you refuse to pick up your order, do not collect the delivery in time or if the order is seized or held by customs due to a violation of the destination country’s import regulations. Due to the perishable nature of our product, it cannot be restocked or resold after having been shipped once.
Please also note that deliveries are subject to being opened for inspection by customs and customs clearance procedures can add a few extra days to your expected delivery time. As an importer of the goods you need to comply with any regulations and laws of your country of destination, agree to all requests made by customs and provide any documents they might ask for.
Refunds & Return of goods
Any returns of goods are not acceptable because nicotine pouches are considered as perishables.
You can cancel or change your order if it has not yet entered the shipping process. Once the item has entered the shipping process, your order can no longer be cancelled. We do our best to get the orders out as quickly as possible and sometimes there is just a small window for making a change.
Credit Card
We accept Visa and Mastercard. In order to ensure a secure online payment we use the services of Nets. The currency we use on our site are Euro. This means that all credit card orders despite the currency chosen on our site will be charged in Euro.
Nets is a full-service payment provider based in the Nordic region. For more information regarding Nets, please visit their website stripe.com
All nicotine pouches orders are sent directly from Sweden by:
Snusi AB
Torshamnsgatan 27
16440 Kista
Sweden